Clinical Services
Clinical Services is gaining increased prominence in decision-making both for customers who have questions about pharmaceutical products and services, and within pharma organizations as a driver in business strategy, innovation and expanding ways to connect with customers. And with the rapid advancement of technology and expansive availability of information, pharma customers (consumers, patients, healthcare professionals and sales representatives) are demanding more from Medical Information services.
Our tenured clinical staff supports communication with providers and key opinion leaders.We work with pharma and contract research organizations to facilitate patient recruitment, screening, scheduling and investigator site support.
Consumer Health SolutionsCoupling deep experience in healthcare with regulatory process expertise, our experts deliver a consumer-centric approach to inquiry management.Our specialized expertise building complex, multi-faceted programs helps establish strong and productive relationships and create a seamless experience for consumers.
Analytics and InsightsReal-time dashboards and reports help us identify and measure operational and program success indicators. Using advanced analytics, our teams improve segmentation, targeting, call planning, resource allocation and program effectiveness.
Segmentation responsiveness
Gain a view into how patients and HCPs are engaging to effectively drive results.When conducting a clinical trial, time is of the essence. Because clinical trials are undertaken after a product’s patent has been granted, the clock is already ticking as these products are losing valuable time and market share.
Optimal engagement
Deepen insights about preferences and prescribing behaviors to optimize impact via virtual, automated, live or hybrid channels.We can recruit, enroll and support patients–helping you complete clinical trials and get your product to market as quickly as possible.
Propensity score matching
Use test/control programs to improve and optimize targeting effectiveness.We offer a seasoned team of healthcare specialists who have significant experience in patient screening. We also provide follow-up to patients enrolled in trials to assure compliance and adherence, which greatly increases retention.